Managed Services is dedicated to delivering positive business outcomes by allowing IT to focus on core competencies while offloading low-value tasks.
This enables companies to improve IT system reliability and gives them the opportunity to consume technology in an Opex financial model.
Pivot’s IT Operations Service is designed to enhance and extend the capabilities of your IT team. Rather than spending the majority of their time on day-to-day operational challenges, your team can focus on providing business value. Our ITOaaS connects to the technologies you already have, which means no more struggling to manage multiple, disparate toolsets.
Productivity drives success, yet modernizing a communications system for improved collaboration typically raises concerns over large CapEx outlays, leases of quickly-outdated equipment, and maintaining expertise on mobile operating systems, complex video networking, and advancements in customer interaction tools. With Pivot, these risks are removed and your organization gains affordable access to current Unified Communications, HD video and Contact Center technologies – all in a predictable monthly subscription
Pivot’s Service Desk as a Service (SDaaS) solution relieves this burden while providing users with expert response to issues. SDaaS is a customer-focused solution that is designed to rapidly resolve service requests while improving the overall end user experience. Our ITIL-based processes and best-practices approach provide consistent IT service delivery across the extended enterprise.