President & CEO
Kevin Shank joined Pivot in 2015, and was appointed President in January 2016 and CEO in May of 2016. He brings 20 years of senior leadership experience in the IT industry in sales, service operations, profit-loss management and acquisition integration.
Prior to joining Pivot, Mr. Shank spent nine years at CompuCom, most recently as Executive Vice President (EVP) and Chief Services Officer (CSO), with responsibility for leading approximately 9,000 of CompuCom’s 11,500 associates. Under his leadership, CompuCom grew to be one of the largest device management companies in North America (Gartner, 2013). Before his promotion to CSO, Mr. Shank served as Senior Vice President, Service Sales and Delivery. During this tenure, he and his teams created a significant return for stock holders, investors, and equity partners. He also co-led the integration of two major acquisitions. Mr. Shank joined CompuCom through the acquisition of GE’s IT Solutions (GE ITS) business unit. While at GE ITS, he led sales and operations for their largest services region.
Mr. Shank graduated with a dual bachelor’s degree in finance and marketing from Indiana University (FW).
Chief Compliance Officer
As Chief Compliance Officer, Ms. Coticchia is an integral part of Pivot’s strategic risk management and is responsible for developing, implementing and managing the corporate compliance program for the entire Pivot organization. She serves as a key legal advisor across the company and to its executive team, particularly as General Counsel for ACS.
Ms. Coticchia has over 20 years of experience advising enterprise and mid-sized corporations. She joined Pivot in 2014 as Vice-President and General Counsel, and has continuously provided strategic risk management and legal advice to the Pivot organization. In 2016, she assumed the additional role of Compliance Officer, and since that time has strived to build a strong ethical and compliance framework for the Pivot family of companies. She was named Chief Compliance Officer in 2018.
Prior to joining Pivot, Ms. Coticchia worked extensively in the financial services industry. She advanced through the corporate legal departments of Charles Schwab and Nationwide Insurance, and was Of Counsel to Jacko Law Group. Ms. Coticchia is a graduate of the University of Pittsburgh School of Law, where she was an editor of the Journal of Law and Commerce, and obtained her Bachelor of Arts degree from The Pennsylvania State University. She is based in Huntington Beach, California.
Mike Flanagan became Pivot CIO/CTO in 2018. He joined Pivot in May 2016 as the Executive Vice President of Integrated IT Services Portfolio & Technology Solutions focused on developing end user managed services and managing Pivot’s unified portfolio across four disciplines (end user, network, data center, and collaboration). Mr. Flanagan is responsible for continually developing and launching industry-leading advanced services that position Pivot as a leader in the IT services industry.
Prior to joining Pivot, Mr. Flanagan spent over 20 years at CompuCom working in various Business Development, IT Operations, Professional Services and Integration Center Services roles. Most recently, he served as the VP of End User Managed Operations Services, Product Development, and Strategic Direction in CompuCom’s largest business Unit: End User Enablement. Mr. Flanagan was responsible for maintaining and growing CompuCom’s $759 million EUE services portfolio, which was accomplished by developing and launching new services and managing an industry-leading service delivery capability for End Point Operation Management services.
Prior to joining CompuCom, Mr. Flanagan spent 10 years in the Telco repair business at CTDI responsible for new product development and operational management for repair of central office and cellular-based equipment.
Mr. Flanagan also has participated in hundreds of strategic development and planning sessions with industry analysts and key leaders of large Fortune 1000 enterprise clients. Mr. Flanagan brings extensive enterprise experience in IT services development and service delivery management to the Pivot leadership team.
Chief Legal Officer
Mr. Girardot joined Pivot in 2015 as Vice President and General Counsel for one of Pivot’s strategic business units and was appointed General Counsel and Corporate Secretary for Pivot in April 2016. In March of 2018 he was appointed Chief Legal Officer. Mr. Girardot uses his business and legal expertise to guide the Pivot Board of Directors and Executive team. He is responsible for all aspects of Pivot’s legal affairs including contract negotiations, corporate governance matters, mergers and acquisitions, and dispute resolution. Mr. Girardot successfully closed Pivot’s acquisition of TeraMach Technologies, Inc. and led Pivot’s graduation to the Toronto Stock Exchange. He joined Pivot from one of the largest privately held companies in the United States, Mansfield Energy Corp., where he transformed the legal department by implementing a legal solutions platform to prioritize, manage and track the use of legal resources. Prior to Mansfield, Mr. Girardot spent six years in private practice representing business clients and financial institutions on transactional, regulatory and other corporate law matters. He holds a bachelor’s degree in finance from the University of Georgia and a juris doctorate from the University of Georgia School of Law. Mr. Girardot is a member of the State Bar of Georgia and the Association of Corporate Counsel.
Co-Founder, President and Chief Executive Officer, TeraMach
Hunter Li is a Co-Founder of TeraMach, and has held the title of Chief Executive Officer and President since joining the company in 1996. He began his career in Hong Kong before moving to Canada and joining HP Ottawa. He holds a Bachelor’s Degree in Business Administration from the University of Alberta, and has over 25 years of sales and business development experience in the IT industry.
Under Mr. Li’s leadership, TeraMach’s reputation as an industry frontrunner has been solidified in North America. He is a charismatic visionary who has led the company’s growth from its roots as a dedicated HP VAR to a multi-vendor solution integrator, differentiated by expertise and technical competence. In addition to growing the Ottawa market, Mr. Li led the company’s expansion to Toronto in 2011, bringing a phenomenal 100% increase in revenue. His passion for developing trusted relationships with clients and his focus on customers’ success is the foundation of TeraMach’s culture. On a day-to-day basis, he is responsible for setting the company’s business strategy and direction as well as overseeing the execution of TeraMach’s business plan.
Mr. Li is a dynamic and inspiring leader who brings his incredible intensity, passion, and fun to all that he does. When he’s not at the office, he enjoys movies, shopping, travelling to Asia, and spending time with his wife and two daughters.
Chief Operating Officer
Matt Olson joined Pivot in February 2016 as Vice President of Service Solutions and was appointed Chief Strategy Officer in August 2016. In his role of Strategy Officer, Mr. Olson was responsible for facilitating the development, communication and completion of key initiatives through the use of inclusive planning while ensuring the strategy elements drive improvements that deliver value to Pivot’s associates, partners and shareholders. In October of 2018, he was appointed Chief Operating Officer. In this role, Mr. Olson will be responsible for the Company’s service delivery operations, including the design of existing and new service and solution offerings.
Prior to joining Pivot, Mr. Olson spent over 20 years at CompuCom working in various services and sales leadership roles. Most recently, he served in Services & Sales Vice President roles supporting many of CompuCom’s largest customers in healthcare, finance, retail, energy, aviation, transportation and manufacturing. During his tenure, Mr. Olson helped to significantly grow the existing services business through the development, implementation and support of End User, Network and Data Center solutions, while playing instrumental roles in the addition of net new services customers.
He also participated in corporate initiatives specific to future state strategies for the organization related to sales and service reorganization, services portfolio development, benefits and compensation. Mr. Olson brings extensive enterprise experience in client governance, field services, project management, service operations, managed services and sales leadership to the Pivot portfolio.
Chief Financial Officer
Mr. Toews, who brings over 25 years of senior financial and strategic planning experience to Pivot, has extensive experience in all aspects of financial management, accounting and corporate reporting with a specialty in serving technology companies. He most recently served as CFO of Nightingale Informatix Corporation (a TSX-V listed company), and has also served as CFO of Enablence Technologies (TSX-V) and Leitch Technology (TSX). He was the CFO at Leitch when it was acquired by Harris Corporation in 2005, providing shareholders with a significant return on investment. Mr. Toews is a member of the Chartered Professional Accountants of Ontario, and holds a Bachelor of Commerce (Honours) from McMaster University.
Scott Ward joined Pivot in October 2017 as EVP of Partners and Alliances, to solidify and build on Pivot’s important OEM and distribution partner relationships across the industry. In October of 2018, he took on the added responsibility as sales leader for Pivot’s ACS business unit on the West coast. Mr. Ward was later promoted to Pivot’s Chief Revenue Officer in November 2019 and is now responsible for U.S. sales, sales operations and support, as well as strategic industry partnerships and alliances.
Mr. Ward brings over 30 years of technology product and solution sales experience. Prior to joining Pivot, he was SVP and General Manager for Zones, Inc., where he managed a national field sales force selling technology products and services.
Prior to Zones, Mr. Ward held various sales roles including SVP of Sales for CompuCom Systems and VP of Regional Sales for Keane Consulting.
He sits on multiple technology advisory boards including Dell Technologies, Cisco, and HPE. Mr. Ward is also involved with Chicago-based charitable organizations including Chicago Children’s Advocacy Center, Lazarus House, Blind Veterans and others.