The Pivot team has deep expertise across the entire Cisco solution suite. Our solution architects have more than 20 years of experience helping customers utilize Cisco networking, security, data center, converged infrastructure and cloud solutions. We also help customers leverage Cisco collaboration and contact center solutions to boost productivity and enhance the customer experience.
As a Cisco Gold Certified Reseller, Pivot Technology Services delivers leading Cisco solutions which provide a superior customer experience. Pivot has achieved status as a Cisco Master Collaboration and Master Security Partner. Additionally, our team has earned many Cisco specializations and authorizations that guarantee we provide expertise to our customers.
Our Pivot Assure team is a unique feature of our Cisco Practice. Steeped in Cisco Enterprise Agreements, Smart Licensing, Smart Net Total Care and more, our Assure team works in concert with our consultants, solution architects and engineers to maximize the value of the implemented technology. Our Pivot Assure Practice ensures clients make the most of their solutions as Cisco moves from a hardware to a software-defined focus.
Pivot’s team of contact center experts have extensive experience in the design and implementation of omnichannel solutions that fully integrate voice, chat, text messaging, email and social media channels, and leverage chatbots and AI-based interactive voice response (IVR). These solutions are backed by 24x7 monitoring and proactive support along with ongoing optimization to ensure a high-quality customer experience.