Cisco

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Cisco Relationship

The Pivot team has deep expertise across the entire Cisco solution suite. Our solution architects average more than 20 years of experience helping customers utilize Cisco networking, security, data center, converged infrastructure and cloud solutions. We also help customers leverage Cisco collaboration and contact center solutions to boost productivity and enhance the customer experience.

As a Cisco Gold Certified Reseller, Pivot Technology Services delivers leading Cisco solutions which provide a superior customer experience.  Pivot has achieved status as a Cisco Master Collaboration and Master Security Partner. Additionally, our team has earned many Cisco specializations and authorizations that guarantee we provide expertise to our customers.

Our Pivot Assure team is a unique feature of our Cisco Practice. Steeped in Cisco Enterprise Agreements, Smart Licensing, Smart Net Total Care and more, our Assure team works in concert with our consultants, solution architects and engineers to maximize the value of the implemented technology. Our Pivot Assure Practice ensures clients make the most of their solutions as Cisco moves from a hardware to a software-defined focus. 

Pivot’s team of contact center experts have extensive experience in the design and implementation of omnichannel solutions that fully integrate voice, chat, text messaging, email and social media channels, and leverage chatbots and AI-based interactive voice response (IVR). These solutions are backed by 24x7 monitoring and proactive support along with ongoing optimization to ensure a high-quality customer experience.

Partner Summit2020 US  Customer Experience Partner of the Year

Solutions

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Pivot partners with Cisco to deliver leading contact center solutions, including Webex Contact Center and Unified Contact Center for both SMBs and enterprises.

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Cisco SD-WAN solutions help Pivot customers achieve edge transformation while protecting their networks.

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The Pivot Hub collects data from various systems, applications, databases, and tools and provides a customizable dashboard view of hardware and software configurations, contracts, financials, and more. Additionally, the Pivot Hub provides this value for consuming Cisco Lifecycle Services.

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Assess Your Customer Experience

Schedule a discovery call with Pivot Cisco experts and discover how to ramp up your customer experience to build satisfaction and loyalty.

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Certifications

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16 Cisco Certified Internetwork
Experts (CCIEs)

65 other Certified Engineers
Adv Collaboration Architecture Specialization
Adv Data Center Architecture Specialization
Adv Enterprise Networks Architecture Specialization
Adv Security Architecture Specialization
Adv Customer Experience (CX) Specialization
Cisco Capital Financing
Cisco Certified Refurbished Equipment
HyperFlex Authorized
EA -- Enterprise License Agreement Authorized
ATP -- Unified Contact Center Enterprise
Global Partner Network Agent (GPN)
Cisco Lifecycle Incentive Partner
Webex Calling
Webex Contact Center

 

Partner Resources

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Pivot Cisco Practice

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Contact Center: Shaping the Customer Experience

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Contact Center Solutions

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Cisco and Pivot Customer Experience 2020

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