Featured Article
By Fakeha Malik and Rich Lantos
The coronavirus has rendered the employee experience unrecognizable. With many office workers now working from home, the way they interact with your organization and their job is completely unfamiliar.
One straightforward and effective solution?...
READ MOREBy Rob Miller
When the coronavirus pandemic struck, organizations across industries needed to respond fast with new ways of working. For many office workers, that means remote connectivity from home.
Remote access on a massive scale introduces new IT challenges. To conquer...
By Tanya Levitsky
Emerging, “intelligent” technologies such as advanced analytics, machine learning (ML), and other forms of artificial intelligence (AI) are enjoying a hype cycle. But they won’t yield the results you expect if your people can’t access them when they want, where...
In the past few months, companies have had to transform the way they function. Many employees now work from home, connected to operations electronically. That raises the bar on employee technologies.
At the same time, many customers are curtailing purchases, hampering revenues...
Uncertain markets are bringing customer care to the forefront. Customers are more cautious about spending. Brands need to protect revenues. That’s why more organizations are turning to the cloud to manage their contact centers.
But to achieve the best results, you need an...
By Chris Driggers
For many workers, digital collaboration has become a way of life. Enterprises typically manage these tools in their data center. But this on-premises approach involves the high overhead of upfront costs and ongoing management. It also fails to keep up with our...
Organization are putting a lot of time, money and effort into combating cybersecurity threats. In TechTarget’s 2017 IT Priorities Survey, IT professionals said they spend 23 percent of their time on security-related activities. Only “general IT management” ranked higher, at 27...
A data breach is a costly event. As I noted in my last post, shipping firm Maersk fell victim to a NetPetya malware attack that brought estimated revenue losses of $200 million to $300 million during two weeks of business disruption. That’s many times the $3.62 million average...
In a previous post, I discussed the dangers of “aftershock” attacks as organizations continue to feel the impact of the WannaCry ransomware attack. Microsoft issued an emergency patch for the exploit behind WannaCry, but the malware continues to impact PCs and servers running...
