Blog

4 Ways to Crush IT Lifecycle Management for Better Employee Experiences

By Rob Miller

When the coronavirus pandemic struck, organizations across industries needed to respond fast with new ways of working. For many office workers, that means remote connectivity from home.

Remote access on a massive scale introduces new IT challenges. To conquer...

4 Ways to Make IT Outsourcing Drive Adoption of Intelligent Technologies for Better Employee Experiences

By Tanya Levitsky

Emerging, “intelligent” technologies such as advanced analytics, machine learning (ML), and other forms of artificial intelligence (AI) are enjoying a hype cycle. But they won’t yield the results you expect if your people can’t access them when they want, where...

Install, Move, Add, Change (IMAC): 5 Steps to Better Employee Experiences

In the past few months, companies have had to transform the way they function. Many employees now work from home, connected to operations electronically. That raises the bar on employee technologies.

At the same time, many customers are curtailing purchases, hampering revenues...

4 Ways to Leverage a Cloud-based Contact Center to Deliver Better Customer Experiences

Uncertain markets are bringing customer care to the forefront. Customers are more cautious about spending. Brands need to protect revenues. That’s why more organizations are turning to the cloud to manage their contact centers.

But to achieve the best results, you need an...

Crushing Collaboration Clouds in the Work-From-Home Era

By Chris Driggers

For many workers, digital collaboration has become a way of life. Enterprises typically manage these tools in their data center. But this on-premises approach involves the high overhead of upfront costs and ongoing management. It also fails to keep up with our...

Research: Many Organizations Still Take a Reactive Approach to Cybersecurity

Organization are putting a lot of time, money and effort into combating cybersecurity threats. In TechTarget’s 2017 IT Priorities Survey, IT professionals said they spend 23 percent of their time on security-related activities. Only “general IT management” ranked higher, at 27...

Are Your IT Assets Being Disposed of Securely?

Everybody talks about the proliferation of desktop and mobile devices and various Internet-connected objects, including medical monitors and industrial and manufacturing equipment. Everybody talks about the enormous volume of data that is constantly being generated and stored...

The Role of Incident Response in Effective Cybersecurity

A data breach is a costly event. As I noted in my last post, shipping firm Maersk fell victim to a NetPetya malware attack that brought estimated revenue losses of $200 million to $300 million during two weeks of business disruption. That’s many times the $3.62 million average...

Maersk Attack Illustrates the Enormous Cost of Downtime

In a previous post, I discussed the dangers of “aftershock” attacks as organizations continue to feel the impact of the WannaCry ransomware attack. Microsoft issued an emergency patch for the exploit behind WannaCry, but the malware continues to impact PCs and servers running...