TORONTO, Sept. 14, 2017 /CNW/ - Pivot Technology Solutions, Inc. (TSX: PTG), ("Pivot" or the "Company") a full-service information technology provider, today announced that one of its subsidiaries has formed a strategic partnership with Moogsoft Inc, a market leader in AIOps.
Moogsoft's AIOps ("Artificial Intelligence for IT Operations") platform utilizes patented algorithms to transform the way global companies monitor, detect, analyze and collaborate to address customer-impacting service incidents across complex IT environments. Users span some of the world's largest financial institutions, governments, web-hosting and digital entertainment companies.
"By partnering with Moogsoft, Pivot adds powerful automation capabilities to our solutions portfolio that materially improve performance and lower costs for IT operators and developers," said John Conner, Pivot's EVP Sales, GM of Canada. "As more companies embrace digitization and innovation, the need for machine-learning algorithms that can proactively detect incidents, codify knowledge for future re-use and improve collaboration across teams using multiple software and alert-monitoring toolsets is only going to intensify. Pivot recognizes this need and is now positioned to help our clients address it with best-in-class technology and end-to-end Pivot service."
Moogsoft's AIOps is a fully extensible solution that spans the entire ecosystem of modern IT Operations toolsets. With over 35 official integrations with top APM, ITSM, Log Indexing, and Notification vendors – as well as webhooks and REST APIs to support any custom integration – Moogsoft's customers report material reductions of 60%+ in Mean-Time-To-Detect (MTTD) and Mean-Time-To-Restore (MTTR) as well as drastically reduced volumes of duplicate alerts – in some cases by up to 99%. As a result, operations teams can address customer-impacting incidents much faster than ever before, with the result that customer help desk call volumes are dramatically reduced. Recent Moogsoft product innovations include a real-time service dashboard, algorithmic cluster engine ("ACE"), algorithmic decision support ("Next Steps"), and the introduction of a Mobile application, available for both iOS and Android.
"Our partnership with Pivot represents a significant step forward in our quest to expand our offerings to modern operations teams around the world," said Matthew Harper, Vice President of Marketing at Moogsoft. "With a strong sales and services team providing expert advice at all stages of technology acquisition, application, integration and usage, Pivot is emblematic of the type of partner our company looks for to accelerate our customer's success."
Moogsoft provides AIOps technology to help modern enterprise operations teams become faster, smarter and more effective. Moogsoft helps companies achieve increased agility and automation in complex production environments via the application of over 15 patented technologies. With Moogsoft AIOps, teams as diverse as IT Ops and DevOps can use AI to focus their resources more intelligently and work together more efficiently to ensure a higher quality customer experience. To learn more visit www.moogsoft.com.
About Pivot Technology Solutions
Pivot is an industry leading information technology services and solutions provider to many of the world's most successful companies, including members of the Fortune 1000, as well as governments and educational institutions. By leveraging its extensive OEM partnerships and its own fulfillment, professional, deployment, workforce and managed services, Pivot supports the IT infrastructure needs of its clients. For more information, visit www.pivotts.com.
SOURCE Pivot Technology Solutions