Productivity drives success, yet modernizing a communications system for improved collaboration typically raises concerns over large CapEx outlays, leases of quickly-outdated equipment, and maintaining expertise on mobile operating systems, complex video networking, and advancements in customer interaction tools.
High-definition business video (also known as TelePresence) has become the hallmark of customer-centric organizations. They know face-to-face communication is essential for clarifying information, developing trust, and streamlining decisions. There’s good news for finance and IT executives who pause when evaluating costs and management of a video network. With Pivot Technology Solutions you can access HD business video capabilities from any existing Cisco, Polycom, LifeSize, or other SIP- and H.323-compliant video endpoints. In addition, you can provide video experiences that complement a secure BYOD (Bring Your Own Device) corporate policy since Pivot’s TPaaS subscriptions cover all use cases (from desktops to mobile devices to conference rooms and external B2B connections). Our multipoint functionality allows 3 or more parties to dial into a secure “rendezvous room,” which can be a dedicated or shared virtual meeting room resource.
For a truly modern experience, we also offer customizable text-to-speech functionality in various dialects. What’s more, Pivot can provide speech analytics that help determine why customers are calling, why they might be dissatisfied, and areas for improving customer service agent performance. Talk with us today about the right strategy to ensure your contact center contributes to organizational success in a very significant way.