Managed Services

Managed Services 

The rapid change in technology is making it difficult for companies to provide operational support. The costly support models and the need for varying skillsets continue to drive operational services to be outsourced to service providers while keeping leadership teams focused on strategic roadmaps and high-value initiatives.

In addition, the option to consume technology in an OpEx financial model is gaining traction as more and more companies are moving away from physical data centers and migrating to some form of Cloud.

Pivot Services addresses these challenges while relieving the support burden from overstretched IT staff. Support is delivered through a scalable, proactive and predictable model, which includes highly-trained and certified staff available around the clock 24x7x365.

Where We Can Help 

  • Reduce operational costs
  • Drive overall maturity to IT
  • Foster implementation of industry-recognized best practices
  • Increase knowledge share
  • Focus your IT team on strategic priorities
  • Boost your IT productivity & service quality

The Pivot Approach 

  • Outcome-based models with service level agreements
  • ITIL methodology for standardized runbooks and standard operating procedures
  • Continuous service improvement to increase efficiencies and reduce cost
  • Best in class tools to drive automation and standardization
  • Roadmaps to IT maturity to boost productivity and reduce downtime

Managed Services Portfolio
Combines any technology asset, Pivot's services and financing into an easy-to-choose, easy-to-deploy, all-encompassing solution priced per asset, per month.

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Support Services

Service Desk
Pivot’s Service Desk solution addresses these challenges while relieving the support burden on overstretched IT staff. Our staff of experienced technicians specialize in the resolution of issues with mobile devices, operating systems and supported applications. Support is delivered through a scalable, reliable and predictable Service Desk that provides a single point of contact for day-to-day customer and user support requests.

First Call Support
Pivot First Call support frees your IT staff from the tedious and time-consuming troubleshooting and problem resolution processes to focus on new initiatives to drive business.

Maintenance Support
Learn more about how we can help you overcome contract management challenges.  Check out our infographic for additional details.


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IT Lifecycle Management

Cloud Governance

Productivity drives success, yet modernizing a communications system for improved collaboration typically raises concerns over large CapEx outlays, leases of quickly-outdated equipment, and maintaining expertise on mobile operating systems, complex video networking, and advancements in customer interaction tools. With Pivot, these risks are removed and your organization gains affordable access to current Unified Communications, HD video and Contact Center technologies – all in a predictable monthly subscription

Remote Monitoring & Management

Pivot’s IT Operations Service is designed to enhance and extend the capabilities of your IT team. Rather than spending the majority of their time on day-to-day operational challenges, your team can focus on providing business value. Our ITOaaS connects to the technologies you already have, which means no more struggling to manage multiple, disparate toolsets.

Endpoint Monitoring Management and Protection


Cloud Data

 

X as a Service

  • Device as a Service
  • Asset Lifecycle Management as a Service
  • Disaster Recovery as a Service
  • Backup as a Service
  • Unified Collaboration as a Service
  • ServiceNow as a Service