Professional Services

The technology landscape is radically different than it was a few years ago. Evolving application demands, hard-to-find skill sets, rapid technology developments and other external factors require today’s IT organizations to quickly evolve their capabilities. IT teams are being asked to reduce capital investments, deliver IT as a service and meet increasingly complex regulatory and compliance requirements. Sophisticated IT organizations know this and are asking their service providers some tough questions.

Pivot’s knowledge of advanced technologies paired with our broad portfolio of professional services offerings will enable your organization to accelerate its success. 

Where can we help 

Your IT team needs to stay focused on core competencies to support your business. They don’t have time to re-invent the wheel every time a new solution is implemented. Pivot’s highly trained and experienced professional services consultants provide a wide range of engagements that focus precisely on your organization’s IT needs.

Our services engagements will help:

  • Accelerate technology adoption
  • Reduce operational costs
  • Foster implementation of industry-recognized best practices
  • Increase knowledge share
  • Focus your IT team on strategic priorities
  • Boost your IT productivity & service quality

The Pivot Approach

  • Experienced solution architects and consultants capable of supporting broad engagements, beginning with discovery and assessments to understand your business drivers and desired outcomes.
  • A collaborative approach to develop a comprehensive overview of the engagement goals and objectives.
  • An expert project manager guides our teams through tasks, milestones, risk mitigation in order to stay aligned to desired goals.
  • Detailed reports summarize the results of engagement activities, schedules, and knowledge transfer documents at the completion an engagement.
  • Follow-up survey after your engagement to obtain your feedback as we aim to continually improve. 

Pivot Services and Expertise

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Consulting Services

We specialize in preparing and planning a comprehensive IT technology and IT operations strategy. Our teams deliver thought leadership and tangible results that can be tied to business priorities 

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Assessment Services

Our team provides detailed recommendations for improving operational maturity as well as gap analysis for planned systems enhancements.

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Implementation Services

With proven methodologies as a guide, and a project management plan in place, we deploy, configure and test each new solution as well as provide knowledge transfer and documentation to facilitate a smooth transition.

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Resident Services

A professional services-level consultant provides technology expertise to optimize configurations, processes and procedures, and shares knowledge with IT staff. With total control of these experts’ priorities and time, you’ll have the flexibility to adjust resources to evolving business needs.

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Optimization Services

For customers looking to improve efficiency, performance, and productivity of their infrastructure environments. We leverage best practices and levered experience to help our customer realize the full value of their IT investments.